Privacy Policy
We are committed to protecting the data that we hold and use about you and to respecting your privacy. We are confident that you will find the information that you need set out in this policy, but if you need to know more about the data that we hold or the way that we use it, you can contact us in one of the ways specified at section 4 below.
1. About this privacy policy
This policy describes the data that we collect from you or about you, and the way that we may use it from time to time. Please read the policy carefully as it will help you to understand the way that we may use your data, our reasons for doing so and how long we will store it for.
The "data controller" of your personal data (in other words, the organisation that collects and stores your personal data, has responsibility for it and determines how it is used) is Calm Amid Chaos Therapy Limited t/a Jess Marriner Therapy (company number 15972670) of 1C Oakfield Place, Clifton, Bristol BS8 2BJ. We are registered as a data controller with the Information Commissioner’s Office in the UK.
2. The way that we use your personal data
A. What personal data do we collect?
This policy gives you information about the way that we may use your "personal data". Personal data is any information that could be used to identify you in some way. The personal data that we may collect from or about you will include the following:
a) name;
b) address;
c) e-mail address;
d) phone number;
e) if/when you settle an invoice with us, relevant financial or payment information;
f) potential recordings of calls/sessions/appointments held with you;
g) clinical notes of each therapy session held with you (whether written or transcribed by AI);
h) questionnaires completed by you about your experiences and/or symptoms;
i) potential health and other demographic information provided by you to us;
j) information about your visit to our website, including information about how and when you came to visit our website; how you interacted with the website; page response times, download errors, length of visits to certain pages; page interaction information such as scrolling, clicks, and mouse-overs; and where you went next (including URLs and methods used to browse away from the site;
k) information collected from our websites and elsewhere across the internet through cookies, pixel tags, device identifiers and other technologies including information about your uses and preferences; and
l) location information related to the device that you use to visit the site and aggregate information.
In the case of limbs (j) to (l) above, this information is only processed in a way that does not seek to identify anyone and, for the avoidance of doubt, we do not intend for any of our sites or services to be used by children, and we therefore do not intend to collect any data from children.
B. How do we collect personal data?
We may collect personal data in a variety of ways, including:
Directly from you:
Information such as that included within limbs (a) to (i) above may be collected when you voluntarily provide this information to us.
From other sources:
We work closely from time to time with third parties providing services to us (including, for example information technology services, payment and financial services, business partners, advertising networks, social networking platforms, analytics providers and search information providers) and we may therefore also receive information about you from them;
In some circumstances, we may obtain data from public databases, credit reference agencies or where you may have been referred by an outside agency, for example a solicitor or insurance company; and
We may combine information that we collect about you from other sources with the information that you give to us directly. We may use this combined information as described in this policy.
Cookies:
Our site uses cookies to recognise you when you visit and use the site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. To learn more about this procedure and cookies more generally please visit the page provided by the Information Commissioner's Office (ICO).
Through your browser or device or through our servers:
Certain information is collected by most browsers or automatically through your device, and we also collect your IP address (this enables us to recognise your computer or device when you use the site) via our server log files.
C. How do we use your personal data, and why?
We use your personal data for a variety of purposes related to the therapy services that we provide and to ensure these run smoothly. From a legal perspective, there are various reasons for doing so. We have set out an explanation of this below.
If you are currently having therapy or if you are in contact with us to consider therapy, we will process your personal data where it is necessary for the performance of our contract.
If you have had therapy and it has now ended, we will use our legitimate interest as the lawful basis for holding and using your personal information.
We will also look after any sensitive personal information that you may disclose to us appropriately. This type of information is called ‘special category personal information’. The lawful basis for us processing any special categories of personal information is that it is for provision of health treatment (in this case counselling) and necessary for a contract with a health professional (in this case, a contract between us and you).
D. When might we share your personal data with others, and why?
We sometimes share limited personal data with third parties, for example, where we have contracted with a supplier to carry out specific tasks. In such cases, this will not include direct access to your clinical notes but will likely include information ancillary to your relationship with us (e.g. for financial processing purposes, for the storing/hosting of data records on our behalf or, where you have filled in a form on our website, that data will be temporarily stored on the web host before being sent to us). In these cases, we have carefully selected which partners we work with. We take great care to ensure that we have a contract with the third party that states what they are allowed to do with the data we share with them and we will look to ensure that they do not use your information in any way other than the task for which they have been contracted to do.
We want you to be reassured that what you discuss with us is confidential. That confidentiality will only be broken in the following limited circumstances:
we are required to share your clinical records in court, by a judge;
if we consider that there is a risk you may harm yourself or others;
if we become aware of acts of terrorism, safeguarding issues, illegal activity, or misuse of vulnerable persons; and
If you have been referred by an outside agency, for example a solicitor or insurance company and there is a civil court case pending (for example if you have been injured in a road accident), under the Data Protection Act 2018 we may need to supply copies of our therapy records to an appropriate party.
We will however always try to speak to you about this first, unless there are safeguarding or emergency issues that prevent this.
In addition, as part of delivering a rounded therapy service, we will continuously review our progress with you and may, from time to time, look to refer you to another service, recommend an alternative approach and/or refer you to other professional help or support that we reasonably consider might be useful to you. In this case, we will not share your clinical notes but we may, with your consent, pass on your contact details and brief background of your situation (but no more).
E. How long do we store your personal data?
When you contact us with an enquiry about therapy services we will collect information to help us satisfy your enquiry. If you decide not to proceed however, we will ensure all your personal data is deleted within 6 months.
If therapy is provided to you, your records will be kept for up to 6 years from the end of our contact with each other and will then be securely destroyed/erased from our systems.
In either case, if you want us to delete your information sooner than these specified periods, please tell us in one of the ways specified at section 4 below.
3. Security and maintaining accuracy of your information
We take the security of your data very seriously. We have implemented various strategies, controls and measures to keep your data secure and keep these measures under close review. This includes password protection within our IT platforms. You can help us keep our records up to date by telling us when your contact details and other personal information changes. If you tell us of any changes (either to your personal information or how you wish us to contact you from time to time) it may take a short while for such changes to take effect but rest assured that we respect your rights and will endeavour to process such changes as soon as possible.
4. Your rights and how to contact us
The law gives you a number of rights in relation to your personal data and our use of it. You have the right:
(a) to ask us not to use your personal data for direct marketing purposes;
(b) to ask to see what personal data we hold about you and to find out about the way that we process the data (and in some circumstances, you can ask us to provide a copy to a third party);
(c) to ask us to correct or update any personal data which is inaccurate;
(d) to ask for personal data to be deleted in some (but not all) circumstances where there is no good reason for us to continue to use it;
(e) to ask us to temporarily stop using your data if you don't believe that we have a right to use it, or to stop us from using your personal data where there is no good reason for us to continue to use it; and
(f) not to be subject to decisions made solely on the basis of 'automated processing' (i.e. the right not to be subject to decisions made solely by algorithms or computers without input from a human) in certain circumstances.
If, at any time, you would like to exercise any of the rights listed above, or if you have any queries or concerns about the way that we use your personal data (or any questions about this privacy policy), you can speak to your therapist or contact us by email at calmamidchaostherapy@outlook.com, by phone on +44 (0) 7980 765928 or by writing to us at Calm Amid Chaos Therapy Limited, 1C Oakfield Place, Clifton, Bristol BS8 2BJ.
You also have the right to complain about our use of your personal data. You can contact the Information Commissioner's Office via their website: https://ico.org.uk/concerns/ or by calling 0303 123 1113.
5. Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this site. We may also email you with any changes if we have your email address. Please check back frequently to see any updates or changes to our privacy policy.
© November 2025